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I thought I can manage it..I thought I can work for Company G in the morning, and then Company S at night…After almost one month of torture, I really cannot take it. I thought I can be a super woman..I thought I can handle everything perfectly.. But I cant.

I work in Company G as finance administrator. Company S is jointly founded by KS and his friend, and I was given this offer to be Sales Manager. Recently, KS gave me a handover, and I have to take over the roles of answering billing enquiries, technical support etc.

These few days in Company G were a headache for me. The software we are using is not helpful. Yesterday was a really hard time “BATTLING” with it. Sometimes, the software is out to bully me , giving me a hard time. This week, I’ve been staying up late to complete the work.

Back home, in my “office”, I have to check my inbox (which I can receive 21 new emails in one day), reply to clients, help them set up their account. In addition to that, the emailing system is really not good. Between different clients, we have the same title of the email. When there’s alot of email, everything goes out of control.

Today, I received a client’s email asking for refund due to our “slow” reply.

First of all, I can only reply at night, cause I only come back from work at night. In addition, these few days I’ve been staying until very late in Company G to hurry some stuff. And obviously, I cant reply in the morning/afternoon since that time I’m working for Company G(and i dont think i have to time to do such things too).

Let me describe the scenerio before anyone starts pointing fingers who should be blamed.

This client is sooo desperate until he sent me tons of emails within a day. Take a look at the timing: He sent his order form on 28th, then I emailed to him to confirm that we have receive his order form and asked him to made payment. So, he made payment at 29th. Then I found out that I still cant set up his account for him because the details in the order form he sent to me were mismatched. So immediately I emailed him back to confirm his order again. So today, (30th) he replied and confirmed his details in the order form and set up his account asap. This email was sent at 10:04AM. Then he sent again the same time 10:04AM. Then at 11:50AM, he sent a paypal dispute asking for refund because of so-called slow response. So is a 1hour and 44 minutes delay called a slow response? If you tell me slow response in sms, I still can agree. But email??

Everyday, this is my routine. Today and yesterday had agrument with my parents. They scolded me for switching on the computer once I had my dinner or when I came back home. Cause I know that there will be a lot of emails for me to reply, and I have no time to wait and delay the replying of email. Because of that, I ended up sleeping late. And they nagged at me again. But hey.. I really very busy and vexed enough. Cant they just give me a break, let me do finish my work, and I will go to bed automatically? I know my parents care for me, want me to have a good sleep. But I have the responsibility to finish all my tasks then go to bed. I also likes to have an early sleep cause I’m really a pig.